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10.0 Time frame for attending complaints on Cleanliness:

Sr. No.

Category of Station


Time taken to attend complaint

Single Window Agency




A1 & A category stations



15 min

Single window / Agency in major stations and a Telephone Helpline No. 138 provided for lodging complaints including complaints on cleanliness of stations. This single window will direct the complaints to the concerned Dept/ wing.t/ wing.




OBHS trains




Other trains

Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed on: 07-10-2016  

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