Accessibility Controls
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5.0 Refund in Divisional/ Chief Commercial Manager’ Office |
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Sr. No. |
Service |
Time limit
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Single window Agency (to be contracted for progress/non compliance |
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5.1 |
Coaching Refund
|
30 days after submission of TDR & claims |
ACM Refund Coaching acmrefund@cr.railnet.gov.in |
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5.2 |
Goods Refund
|
6 Months |
ACM/Claims acmclaimhq@cr.railnet.gov.in
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5.3(a) |
Claims for non delivery of wagons
|
6 Months |
ACM/Claims acmclaimhq@cr.railnet.gov.in
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|
5.3(b) |
Claims for non delivery of parcels
|
4 Months |
ACM/Claims acmclaimhq@cr.railnet.gov.in
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|
5.4 |
Shortage / damage / leading to complaints / open delivery etc.
|
3 Months |
ACM/Claims acmclaimhq@cr.railnet.gov.in |
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5.5 |
Claims for death or injury in untoward incident/train accident
|
As per direction of court |
Additional Registrar rct.indianrail.gov.in |
*Disclaimer:- Above time limit is standard time limit and may vary on case to case basis depending on the condition/situation of the case.