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Time Frame For Attending Complaints On Cleanliness

10.0 Time frame for attending complaints on Cleanliness.

Sr. No.

Category of Station

 

Single Window Agency

 

Time taken to attend cleanliness related complaint

 

10.1

 

All category of stations.
 

Rail Madad (Integrated complaint website which includes SMS, Helpline No.139, Web, App, Social Media, station/ train complaint book)

Station Complaint cleanliness 

  • Toilet - 30 Mins
  • Platform, Waiting Room,      Retiring Room, Station Entrance Building,        Stalls - 1 Hrs.
  • Others - 2 Hrs.

Train Complaint (Cleanliness):-

  • Toilet, Washbasin, Cockroach, Rodents,  Coach Interior,            Coach Exterior - 2 Hrs.
  • Others - 3 Hr.
Source : Central Railway Last Reviewed : 22-05-2026