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Refunds In Divisional / CCM Office

5.0 Refund in Divisional/ Chief Commercial Manager’ Office

Sr. No.

Service

 

Time limit

 

Single window Agency (to be contracted for progress/non compliance

5.1

Coaching Refund


30 days after submission of TDR & claims

ACM Refund Coaching 

acmrefund@cr.railnet.gov.in

5.2

Goods Refund

 

6 Months

ACM/Claims

acmclaimhq@cr.railnet.gov.in

5.3(a)

Claims for non delivery of wagons

 

6 Months

ACM/Claims

acmclaimhq@cr.railnet.gov.in

5.3(b)

Claims for non delivery of parcels

 

4 Months

ACM/Claims

acmclaimhq@cr.railnet.gov.in

5.4

Shortage/damage/leading to complaints/open delivery etc

 

3 Months

ACM/Claims

acmclaimhq@cr.railnet.gov.in

5.5

Claims for death or injury in untoward incident/train accident

 

As per direction of court

Additional Registrar

rct.indianrail.gov.in


   

*Disclaimer:- Above timelimit is standard time limit and may vary on case to case basis depending on the condition/situation of the case.

 

 




Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed on: 13-10-2021  


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