5.0 Refund in Divisional/ Chief Commercial Manager’ Office
Updated Upto Oct 2023
Single window Agency (to be contracted for progress/non compliance
30 days after submission of TDR & claims
ACM Refund Coaching
Claims for non delivery of wagons
Claims for non delivery of parcels
Shortage/damage/leading to complaints/open delivery etc.
Claims for death or injury in untoward incident/train accident
As per direction of court
*Disclaimer:- Above time limit is standard time limit and may vary on case to case basis depending on the condition/situation of the case.