5.0 Refund in Divisional/ Chief Commercial Manager’ Office |
Sr. No. | Service | Time limit | Single window Agency (to be contracted for progress/non compliance |
5.1 | Coaching Refund
| 30 days after submission of TDR & claims | ACM Refund Coaching acmrefund@cr.railnet.gov.in |
5.2 | Goods Refund | 6 Months | ACM/Claims acmclaimhq@cr.railnet.gov.in |
5.3(a) | Claims for non delivery of wagons | 6 Months | ACM/Claims acmclaimhq@cr.railnet.gov.in |
5.3(b) | Claims for non delivery of parcels | 4 Months | ACM/Claims acmclaimhq@cr.railnet.gov.in |
5.4 | Shortage/damage/leading to complaints/open delivery etc | 3 Months | ACM/Claims acmclaimhq@cr.railnet.gov.in |
5.5 | Claims for death or injury in untoward incident/train accident | As per direction of court | Additional Registrar rct.indianrail.gov.in |
*Disclaimer:- Above timelimit is standard time limit and may vary on case to case basis depending on the condition/situation of the case.
