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10.0 Time frame for attending complaints on Cleanliness: | Sr. No. | Category of Station | Time taken to attend complaint
| Single Window Agency
| 10.1 | A1 & A category stations
| 15 min | Single window / Agency in major stations and a Telephone Helpline No. 138 provided for lodging complaints including complaints on cleanliness of stations. This single window will direct the complaints to the concerned Dept/ wing.t/ wing. | 10.2(a) | OBHS trains | | 10.2(b) | Other trains | |
Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed on: 07-10-2016 
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