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Time Frame For Attending Complaints On Cleanliness

10.0 Time frame for attending complaints on Cleanliness:  Updated June 24

Sr. No.

Category of Station


Single Window Agency

Time taken to attend cleanliness related complaint




All category of stations.

Rail Madad (Integrated complaint website which includes SMS, Helpline No.139, Web, App, Social Media, station/ train complaint)

Station Complaint cleanliness 

  • Toilet - 30 Mins
  • Platform, Waiting Room,      Retiring Room, Station Entrance Building,        Stalls - 1 Hrs.
  • Others - 2 Hrs.

Train Complaint (Cleanliness):-

  • Toilet, Washbasin, Cockroach, Rodents,  Coach Interior,            Coach Exterior - 2 Hrs.
  • Others - 3 Hr.

Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 05-07-2024  

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