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Refunds In Divisional / CCM Office

5.0 Refund in Divisional/ Chief Commercial Manager’ Office 

Updated Upto June 2024

Sr. No.



Time limit


Single window Agency (to be contracted for progress/non compliance


Coaching Refund

30 days after submission of TDR & claims

ACM Refund Coaching


Goods Refund


6 Months



Claims for non delivery of wagons


6 Months



Claims for non delivery of parcels


4 Months



Shortage/damage/leading to complaints/open delivery etc.


3 Months



Claims for death or injury in untoward incident/train accident


As per direction of court

Additional Registrar


*Disclaimer:- Above time limit is standard time limit and may vary on case to case basis depending on the condition/situation of the case.



Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 04-07-2024  

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