10.1 | All category of stations. | Rail Madad (Integrated complaint website which includes SMS, Helpline No.139, Web, App, Social Media, station/ train complaint) | Station Complaint cleanliness - Toilet - 30 Mins
- Platform, Waiting Room, Retiring Room, Station Entrance Building, Stalls - 1 Hr.
- Others - 2 Hr
Train Complaint (Cleanliness):- - Toilet, Washbasin, Cockroach, Rodents, Coach Interior, Coach Exterior - 2 Hr
- Others - 3 Hr.
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