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Time Frame For Attending Complaints On Cleanliness

10.0 Time frame for attending complaints on Cleanliness:  Updated Dec - 22

Sr. No.

Category of Station


Time taken to attend complaint

Single Window Agency




All category of stations.

Rail Madad (Integrated compliant website which includes SMS. Helpline No.139, Web, App, Social Media, station/train complaint)

8 hrs 

3 Hrs





Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 17-01-2023  

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