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Reply Of Public Complaints/Grievances

11.0 Reply of Public Complaints/Grievances: Updated August-23

Time limit for redressal of complaints received through CPGRAMS is 30 days as fixed by Department of Public Grievances (DOAR&PG).However, Railway Administration Would Ordinarily reply to the complaint within 7 days, where detailed enquiries are not required to be made and within 30 days in case of complaints where detailed enquiries are warranted.

Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 05-09-2023  

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