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Complaint Policy


1Complaint from public, various administrative authorities, NGOs, etc. are important sources of information for identification of vigilance related issues in the Railways. Complaints to the vigilance are thus meant to result in punitive action against the erring public servant(s). Relief as such in the matter to the complaint is o­nly incidental to the vigilance action. Redressal of grievances vis--vis Government organizations or public sector enterprises should not be the focus of complaints to the vigilance.

2. Complaint can be lodged o­nly against Railway officials over which Chief Vigilance Officer, Central Railway has jurisdiction. The vigilance department has no jurisdiction over private individuals and other Government department. Therefore, please do not lodge complaints against officials of these organizations to the Chief Vigilance Officer, Central Railway.

3. The complainant should note:

(a) The pre-requisite for investigation of a complaint, barring certain exceptions is that the complaint should be signed and contain the name and address of the complainant. Any complaint that does not bear the name and address of the complainant is an anonymous complaint. A complaint which does        not bear the full particulars of the complainant or is unsigned or is not subsequently acknowledged by a complainant as having not been made is a pseudonymous complaint. The vigilance department will not entertain both anonymous and pseudonymous complaints.

(b)  The complainant for valid reasons desires that his identity be withheld while processing the complaint, the complaint may be addressed to Secretary, Central Vigilance Commission, New Delhi and should be super scribed "Complaint Under the Public Interest Disclosure" o­n the envelop.

(c) The Vigilance Department will not entertain or inquire into any disclosure –

(i) In respect of which a formal and public enquiry had been ordered under public servant's enquiries act, 1850 or

(ii) In respect of a matter which has been returned for enquiries under the commission of enquiries act, 1952.

4. Complaint should be addressed directly to the Chief Vigilance Officer, Central Railway. Complaints marked to a large number of functionaries are not normally pursued by the Chief Vigilance Officer.

5. Complaints must be specific and contain factual details, verifiable facts and related matters. It should not be vague or contain sweeping general allegations.

6.O­nly those complaints which are against officials within the jurisdiction of the Chief Vigilance Officer, Central  Railway and have allegations of corruption will be investigated.

7.Other complaints will either be filed or will be referred to the department concerned for necessary administrative action.

8.Chief Vigilance Officer will not entertain unnecessary correspondence in the matter, but will ensure that the complaints are investigated and action taken to its logical conclusion.

9.In case the complaint is found to be motivated or vexatious, the Chief Vigilance Officer shall be at liberty to take appropriate steps.

10.Complaints sent on any e-mail ID of officers of the vigilance department will not be entertained or taken cognizance of by the vigilance department. In this regard, it is clarified that if a signed complaint containing verifiable allegations, involving prima facie vigilance angle, is conveyed via enclosures of an e-mail, such complaint shall be sent for genuineness verification by post and handled like any other written complaint. On the other hand, if allegations are plainly exchanged in the main body of an e-mail without any signed enclosures, such complaints shall not be given cognizance and simply filed.

                        Any corruption related complaint pertaining to Central Railway may be addressed to:

The Chief Vigilance Officer,
Vigilance Department,
Central Railway,
2nd Floor,
CSMT, Mumbai

 Fax No. : 022-022621913


Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 22-08-2022  

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