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Meeting With General Manager

Public Grievance Redressal Organization

1.Public Grievance Redressal Machinery has been set up in the Head Quarter to receive any suggestions from Rail users and for redressing their grievances/complaints. Additional General Manager (AGM) is the overall incharge.

2.Similarly, Public Grievance Redressal Cell have been provided at all the Divisional Railway Head Quarter.  Each of these cells are functioning under the control of Additional Divisional Railway Manager (ADRM), who is also the Director, Public Grievances for the division.

3.Director of Public Grievances (Zonal) Central Railway

Designation

Address

Telephone No. & E-mail Address

Addl. General Manager

Headquarter Office,

Central Railway, CSMT, Mumbai 

 400001.

022 –22620746

agm@cr.railnet.gov.in

4.Directors of Public Grievances (Divisional)

Division

Designation

Address

Telephone Number and E-mail Address

Mumbai

ADRM

DRM Office, Mumbai CSMT 400001.

022 – 67455005

adrmadmin@bb.railnet.gov.in

Bhusaval

ADRM

DRM Office,

Bhusaval 

 425201

02582 – 222585

adrm@bsl.railnet.gov.in

Nagpur

ADRM

DRM Office,

Nagpur   

440001.

0712 – 2561478

adrmadmin@ngp.railnet.gov.in

Solapur

ADRM

DRM Office,

Solapur  

413001.

0217 – 2312754

adrm@sur.railnet.gov.in

Pune

ADRM

DRM Office,

Pune      

411011.

020 – 26059593

adrm@pa.railnet.gov.in


5.The complaints/suggestions from individuals (passengers, freight customers, etc.) can be sent through: -

ØCPGRAMS - https://pgportal.gov.in

ØRailMadad - https://railmadad.indianrailways.gov.in

ØAll India helpline No.139.

ØComplaint books available in trains and stations.

6.Following category of representatives, if they want to discuss any suggestion/grievance can meet GM/AGM/DGM on Tuesday between 14:30 hrs. to 18:00 hrs.

i     Elected public representatives

ii     Members of ZRUCC/DRUCC/SRUCC

iii    Representatives of Chamber of Commerce/Trade Associations

iv    Representative of Passenger Associations


The above representatives should E-mail grievance details to aspg@cr.railnet.gov.in and can seek appointment with GM/AGM/DGM.


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Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 02-12-2021  


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