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Reply Of Public Complaints/Grievances
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11.0 Reply of Public Complaints/Grievances: Updated Apr-23 | | | Time limit for redressal of complaints received through CPGRAMS is 30 days as fixed by Department of Public Grievances (DOAR&PG).However, Railway Administration Would Ordinarily reply to the complaint within 7 days, where detailed enquiries are not required to be made and within 30 days in case of complaints where detailed enquiries are warranted. | |
Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed : 15-05-2023 
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