Central Railway / Indian Railways Portal

Font Size

Search :

About Us

Tenders & Suppliers Info

Station Redevelopment Documents
Bill Status
Vendor Registration
Vendor Login
E-Procurement
Tenders
Awarded Tenders & Contract Labour Info
- HQ
  - Accounts
  - Administration
  - Commercial
  - Electrical
  - Engineering
  - Medical
  - Operating
  - Personnel
  - Safety
  - Mechanical
  - Security
  - Vigilance
  - S and T
  - Stores
  - IT
  - Conversion
  - Press Release
  - Byculla Hospital
- Mumbai
  - Electrical
    - Electrical General
    - Electrical TD
  - Commercial
  - Conversion
  - Engineering
  - Mechanical
  - Medical
  - Operating
  - Personnel
  - Safety
  - Security
  - IT
  - Stores
  - Accounts
  - Administration
  - S and T
- Bhusawal
  - Accounts
  - Administration
  - Commercial
  - Electrical
  - Engineering
  - Mechanical
  - Medical
  - Operating
  - Personnel
  - Safety
  - Security
  - Vigilance
  - S and T
  - IT
  - Stores
- Pune
  - Accounts
  - Commercial
  - Electrical
  - Administration
  - Engineering
  - Mechanical
  - Medical
  - Operating
  - Personnel
  - Safety
  - Security
  - Vigilance
  - Stores
  - S and T
  - IT
- Solapur
  - Accounts
  - Engineering
  - Administration
  - Commercial
  - Electrical
  - Mechanical
  - Medical
  - Operating
  - Personnel
  - Safety
  - Security
  - Vigilance
  - S and T
  - Stores
  - IT
- Nagpur
  - Accounts
  - Administration
  - Commercial
  - Electrical
  - Engineering
  - Mechanical
  - Medical
  - Operating
  - Personnel
  - Safety
  - Security
  - Vigilance
  - S and T
  - Stores
  - IT
  - Construction
- Workshop
- Construction
- Downloads
- Carshed/ Locoshed
Expression of Interest
- HQ
  - Chief Cashier
- Imaging Investigation
Store Tender
CPP Tenders

News & Recruitment

Public Information

Passenger Information

Accident Reports

Home

Public Information

Citizen Charter

Reply Of Public Complaints/Grievances

	Opening of new Private Sidings / Private Freight Terminals

	Land Licensing (connected with Railway Siding)

	Allotment Of Commercial Plots

	Way Leave Proposals

	Refunds In Divisional / CCM Office

	Passenger Ticketing

	Full Tariff Rate (Ftr) - Coach Or Train Booking

	Parcels: Where Exclusive Parcel Office Is Provided

	Freight Services

	Time Frame For Attending Complaints On Cleanliness


	Theft Of Luggage

	Cooperation From Passengers

	Annexures/Forms

Bookmark

Mail this page

Print this page

QUICK LINKS

Reply Of Public Complaints/Grievances

11.0 Reply of Public Complaints/Grievances:
Railway Administration would ordinarily reply to the complaint within 90 days, where detailed enquiries are not required to be made and within 120 days, in case of complaints where detailed enquiries are warranted. However the time limit for redressal of complaint received through CPGRAMS is 60 days as fixed by Department of Public Complaints & Public Grievances (DOAR & PG)

Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed on: 07-10-2016

	Admin Login \| Site Map \| Contact Us \| RTI \| Disclaimer \| Terms & Conditions \| Privacy Policy
Â© 2016 All Rights Reserved. This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.