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(A)System Improvement-

1.“Samvardhan” In house training:

To improve the efficiency of working pattern amongst new incumbents of Personnel Branch, new in-house training course named Sanvardhan was inaugurated by PCPO CSMT on 13.10.2018 in which Sr. Supervisors and Assistant Officers are imparting training on various topics to Jr. Clerks and Sr. Clerks. The training is based on practical difficulties in working and its solution by way of 2 way interaction.

2.Employee Grievance Registration Cum Employee Facilitation Cell:-

This Cell is open in Personnel Branch office and inaugurated by Hon’ble DRM/SUR on 27.09.2018. A railway employee can register his grievances through this cell and a registration number will be given to him. All the collected grievances will be distributed to the concern section(s) with a target date for finalization of registered grievances.

·Employee can register their   grievance through any of the following medium.

·Samadhaan module in Railkarmi Application using

·Through email on

·Through SMS/WhatsApp on Mobile No 9503014610

·Employee can also submit the grievance in writing to Grievance Cell in Sr DPO Office, Solapur

·Employee can handover the grievance to  Staff & Welfare Inspector available in  section.


 3. Centralize Dak Cell –

In course to streamline the dealing with various DAK and to ensure action on it a new CENTRALISED DAK SYSTEM is introduced in the month of May 2018 in this office. All DAK are received in the DAK cell, where a unique number is allotted to all DAK. One S&WI is deputed in DAK Cell, who marks the concern section from which reply of DAK pertains. Marked section has to act on the DAK and submit the copy of reply to DAK section to close it.

A section wise weekly report of DAK for which reply is not given is submitted to Sr.DPO/APOs in weekly meetings, where the performance of various section is reviewed.

With introduction of this Centralized DAK System, it became easy to keep watch on disposal of various grievances and progress on various administrative reports.


4.      4. Staff Grievance Adalats/Camp: 

Staff Grievance Adalats/Camp organized at five major locations of  Solapur Division. In these camps/Adalats, information given to staff towards various Welfare Schemes of Railway Administration, SBF Schemes, Medical reimbursement facility and other establishment related schemes. Activities such as Swachchata Abhiyan and tree plantation were also done during camps. Position of grievances received in these camps are as follows.

Grievance Camp Position

Sr. No.

Venue of Camp/Adalat


Grievance accrued

Grievance complied

Grievance pending for compliance


Grievance Camp/ Kalburgi.






Grievance Camp/ Kurduwadi.






Grievance Camp/ Latur.






Grievance Camp/ Ahmednagar.






Grievance Camp/ Barsi Town.






Grievance Camp/ Daund.






Grievance Camp/ Kurduwadi






Grievance Camp/ PVR






Grievance Camp/ WD









5.         Strategic Bill Management Wing-

SBMW was inaugurated by Hon’ble CPO/CSTM o­n 14.09.2016 and announced the on-the-spotcash award of Rs.10,000/-.  For critical claims such as TA, OTA, CEA etc. procedure and formats have been simplified and streamlined by forming a Single Window Mechanism for effective coordination and for prompt disposal of such claims.  This mechanism has been very effective and successful.

6        Single Window Cell for Medical re-imbursement cases-

Personnel Department will operate the Cell as a Single gateway for registering and processing of claims including of RPF and Accounts  Departments as well as for retired staff.  Procedures and formats have been simplified for easy application and speedy disposal of such claims.  Target of maximum two months (less than prescribed by Railway Board) has been set and achieved for disposal of each claim.

7.         Tatkal PF-

Sanctioning procedure and the workflow of processing PF withdrawal applications has been simplified and a single window cell has been formed in Sr DPO office, Solapur. Timelines are defined to process for consolidated sanction by nodal staff and officers instead of dealing discretely and in piece-meal manner. This mechanism resulted in sanctioning of PF within 24 hours with significant bearing o­n staff satisfaction Index.

8.         Initiatives to improve working culture-

(i)     Workshops, Quiz programmes, Orientation programmes for staff have been organized o­n regular basis  to improve their working knowledge.

(ii)       Personnel Branch Foundation day.Like every year this event was celebrated o­n 13.01.2016 which was inaugurated by DRM and ADRM.  Booklet of achievements of Personnel Department for the year i.e. 2015 has been published in the presence of all B.O.s and Personnel staff.  Establishment Quiz was organized,  best practices in the Sections were discussed and exchanged.  APOs presented vision lectures; cultural talents by the staff were demonstrated etc.

(B)       Induction of New Technology-

1.         e-Pension Library (Comprehensive digital record keeping of settlement section).

As advised by the CPO Sir during inspection, computerisation of settlement record of the 17000 pensioners is initiated for a single data base with web application which can be accessed from any place with internet access.

Index Registers dating back from 1955 have been preserved in a good state in P/Settlement Section which was inspected by Hon’ble CPO / CSTM o­n 14.09.2016 and awarded o­n the spot cash award of Rs.10,000/-.  In this data base, the 21840 Adhar numbers (81%)  of the pensioners and their family members have also been updated.


2.         Examination cum Training Centre-. 

A critical facility with 100 sitting capacity has been developed in DRM Office Complex with sophisticated features such as wifi enabled digital display projector, CCTV cameras with DVR, PAsystem, Chairs with flip pad etc for the exclusive use of Personnel Department. These facilities will be of immense use for conducting departmental examination, training, workshop, quiz, settlement functions, recruitment process, Pension Adalat, LARSGESS paper scrutiny etc.  for Personnel Department.


3.         Disability Cell

A Special cell for disabled employees is developed which is equipped with special hardware and personalized softwares like optical magnifier, camera reader, special key board with bigger keys etc. The software and hardware components were personalized based upon user assessment.  Hence, the cell is of a great use to the disabled employees.

4.         Cadre Management Module in IPAS-

With the help of ED(ERP) Railway Board, who has designed this programme, Solapur Division has become o­ne of the first division to successfully implement the Cadre Management Module by creating and linking the employees with cadres and book of sanction, alongwith auto generated seniority lists.

5.         Adhar data base of employees and their family Members

Adhar numbers of 99.6% of the employees have been updated in IPAS  and 75%  of family members’ Adhar numbers have also been updated in IPAS.

7.         Comptran data base

The employees details in Comptran have been updated with the help of special team nominated.  All the necessary fields of bio-data and special columns such as Adhar numbers and contact/phone numbers have also been updated.

8.         Implementation of Railway Board/HQ IT Modules

IPAS,  Panel Sameeksha, o­n-line Act apprentices, Gazetted o­n-line selection application module, NIVARAN, CPGRAMS, RIMS o­n-line etc. were successfully and effectively implemented and adopted for the best possible results.

Hon’be MR has reviewed the performance of NIVARAN implementation and appreciated Solapur Division as o­ne of the best performing Units with 100% disposal within the scheduled time.


Source : Central Railway / Indian Railways Portal CMS Team Last Reviewed on: 22-02-2019  

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